Exchanged my iPhone last night…

Posted by steve on September 22, 2007 |

When I first got my iPhone, I noticed that some of the black looked weird on video playback. I thought it was just a problem with all iPhone screens. Then the reports about iPod Touch’s “negative black” screen came out, I got suspicious that some models of the iPhone exhibited the same issue as well. Seeing Engadget’s post about iPhone display problem yesterday confirmed my suspicion.

I immediately scheduled an appointment at the Genius Bar, went in and exchanged my iPhone after work. The concierge at the Genius Bar was taken by surprise; he said it was the first time he’s seen this on the iPhone, although it was seen plenty of times on the iPod Touch already. He promptly exchanged my iPhone, and I walked out the Apple Store within 10 minutes of my appointment with a brand new iPhone and a much better screen.

The customer support experience I’ve had with Apple has always been very good. Although I do wish that I didn’t have to do that with almost every first generation Apple product I’ve purchased. I have exchanged an iPod Nano that couldn’t play Apple Lossless formats (even though it played everything else just fine), older iPods where the hard drive failed after less than a few weeks of usage; and my Macbook Pro’s power button has sunken in, which means I will have to take that to the Apple store eventually down the road.

Despite how well their products are designed, it’s also pretty widely known that first generation of any Apple product tend to have some unforeseen issues. I still remembered how the first TiBooks had a misaligned CD/DVD drive that can get your disc jammed and permanently stuck inside. Why can’t they just iron out these launch issues… pre-launch? Oh wells, at least I have a pretty screen on my iPhone now.

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